Refund policy

At Nuvo Wellness, we want you to feel confident about your purchase. If something isn’t right, contact happy@nuvowellness.com with your order number so we can help.

This policy applies to purchases made directly through nuvowellness.ca.

Unopened returns

If you change your mind, you may request a return within 30 days of receiving your order.

To qualify, products must be unused, unopened and in their original packaging, with any seals intact. Please provide your order number or another proof of purchase.

For change-of-mind returns of a multipack or bundle, all included items must be returned together and meet these conditions.

Opened personal-care products

For hygiene and product-integrity reasons, opened or used sprays, essential oils, roll-ons, lotions and other personal-care products are not eligible for change-of-mind returns.

This does not exclude claims involving defective, damaged, incorrect or misdescribed products, or any applicable satisfaction guarantee or consumer rights.

If you experience irritation or have a product-quality concern, stop using the product and contact us so we can review the issue.

Damaged, leaking or incorrect items

Please contact us as soon as you discover a problem. Include your order number, a description of the issue and, where possible, photographs of the product and packaging.

We will work with you to arrange an appropriate replacement, refund or other remedy. If a return is required because the item arrived damaged, defective or incorrect, we will cover the return-shipping cost.

Please keep the product and packaging until we provide instructions.

How to request a return

Email happy@nuvowellness.com before sending anything back. We will confirm the next steps and provide the appropriate return address.

Please do not send products to the address on your shipping label or to a fulfillment warehouse unless we specifically instruct you to do so.

For approved change-of-mind returns, you are responsible for return shipping. We recommend a tracked shipping service.

Refunds

Once we receive and inspect an eligible return, we will notify you of the outcome. Approved refunds will be issued to your original payment method within 10 business days, or sooner where required by law. Your payment provider may take additional time to display the credit.

Refunds reflect the amount actually paid for the returned items, including applicable taxes and accounting for discounts.

Original shipping charges are not refunded for change-of-mind returns. Where a refund is required because of our error or under applicable law, we will refund shipping and other charges as required.

Exchanges

For a different product, contact us to arrange an eligible return and place a separate order for the item you want.

Subscriptions and order cancellations

Contact us promptly if you need to change or cancel an order. We may be unable to stop an order once fulfillment has begun.

You can manage future subscription deliveries through your subscription-management link or contact us for assistance. Canceling future deliveries does not automatically cancel or refund an order already processed. Each delivered subscription order is subject to this return policy.

Purchases through other retailers

For purchases made through Amazon or another retailer, please begin your return request with the retailer where you placed the order. You may still contact us with product-quality questions.

Guarantees and your rights

We will honour any specific satisfaction guarantee offered with your purchase, according to its terms.

Nothing in this policy limits your rights under applicable consumer-protection laws. Where those rights provide a different remedy, deadline or refund entitlement, they take precedence over this policy.